Training will increase the return on your investment and make your workers more productive. Last week I was speaking with an IT manager about his company's usage of unified communications and the ...

Getting people to change the way they work is not always easy; people need to have a reason to change how they've always done things. I was recently on a call with a client and an industry analyst, ...

The most important part of any IT project is properly training the people who will be using it. In many ways the quality of the training and the number of help desk calls it drives is the most ...

When outside training consultants assess ERP implementations already in progress, they act very much like doctors. First they ask the patients (in this case the CIO, project teams, HR and training ...