If you've been following my series of articles here on Firehouse.com you will notice a certain pattern that seems to be focusing on building a department infrastructure to improve external and ...

“No word was ever as effective as a rightly timed pause” Mark Twain I have been fascinated by how a simple pause during communication transforms relationships. This explains how our species has ...

Communication models are frameworks that explain the process of communication according to various simplified models that make the multifaceted nature of communication tangible and understandable. One ...

Digital communication has changed how we build and sustain relationships by breaking geographical barriers but often at the cost of interaction quality. Face-to-face interactions remain essential for ...

As you assess yourself and your work as we head into the new year (either through formal evaluations or more general musings on your career), you'll likely need to articulate your strong suits and ...

As you assess yourself and your work as we head into the new year (either through formal evaluations or more general musings on your career), you’ll likely need to articulate your strong suits and ...