The organizations that succeed—the 30% that actually achieve their transformation goals—don't have better technology. They ...

AI should be treated as a tool, not a substitute for human judgment. When organizations rely on it as a replacement for ...

The study introduces the concept of algorithmization to describe how organizations can be transformed into federated ...

When expensive technology fails, it’s not just a small mistake,it’s a jaw-dropping disaster that can cost a fortune. In Expensive Technology Fails That Cost a Fortune and Left Everyone in Shock, we ...

Think you had a bad year? At least you didn't hire a North Korean, share war plans in the group chat, or DDoS yourself.

In 2011, technology gifted the masses with the magic of the cloud and 4G as far as the eye can see, but the year wasn't without its disappointments. In fact, this year's tech climate bore witness to ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...