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I have been trying to programmatically run Conversation Bot created in Dialogflow using Python. In This process I am trying to override the default summarization prompt being used for the DataStore ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

A startling milestone has been reached in Florida's war against the invasive Burmese pythons eating their way across the Everglades. The Conservancy of Southwest Florida reports it has captured and ...

Have you made a call into a contact center lately and gotten a prompt like this, “I’d like to text you a link to guide you through (your interaction). Is that all right?” This text-based response as ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Artificial intelligence is rapidly moving from novelty to necessity, with businesses worldwide racing to integrate AI into their operations. Right now, we’re still seeing early adopters take advantage ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced initial outcomes from its collaboration with Google Cloud, ...

An experimental ‘no-GIL’ build mode in Python 3.13 disables the Global Interpreter Lock to enable true parallel execution in Python. Here’s where to start. The single biggest new feature in Python ...

Despite miles of ground covered as we drove through the Everglades under the cover of darkness, it was impossible to ignore the fact that we hadn’t spotted a single mammal. The expansive wetlands in ...